Virus Removal Assurance

Viruses & Threats
1

Good evening.
Can someone assist me with this issue? I have purchased AVG antivirus for my computer, I was charged an additional US$4.99 for Virus Removal Assurance.  I received two different product keys. I entered the key for the AVG antivirus but cannot enter the key for the Virus Removal Assurance.  I am still getting the message that my computer has virus. I would like to find out how I can enter the removal assurance number/key or get back a refund.
Thank you for your assistance.

5

Hello Elaine,

We would like to clarify that virus removal assurance is not a product, but a service which can be used for getting remote assistance in order to remove the viruses on your computer.
We couldn't find the subscriptions under the account that you used for posting on this community.
Hence, to locate the subscription, we request you to get connected with our technical chat support using this https://support.avg.com/support_tech_chat link.
Thank you.

3

I have applied for all my subscriptions to cease when they expire on due dates.Is my application 
successful ? Thank you.

4

Lee, we request to reach us via a separate post or using this link (https://support.avg.com/support_sales_chat?l=en) . This will help us to locate your account details and clarify the status of cancellation.
Thank you.

2

Hello Elaine,

We would like to clarify that virus removal assurance is not a product, but a service which can be used for getting remote assistance in order to remove the viruses on your computer.
We couldn't find the subscriptions under the account that you used for posting on this community.
Hence, to locate the subscription, we request you to get connected with our technical chat support using this https://support.avg.com/support_tech_chat link.
Thank you.