Thank you for the feedback. I have tried the suggested fix with no success. Any other suggestions?
Hello Allan,
We are sorry for the inconvenience. This issue occurs when the Microsoft redistribute files not installed properly in your computer. Please click on the link http://www.microsoft.com/en-au/download/details.aspx?id=30679 and download the 32 and 64 bit files and install it in your Pc. Once you install both the links, please restart your computer once and start the scanning.
Thank you.
I am using AVE Free Edition 2017. I have scheduled scans to run every day. Although when I go to reports, it shows a scan is running, the progress remains at 0 percent. I can not pause or stop the running scan. I have tried using the repair tool and uninstalling and reinstalling the program. Nothing seems to have helped. Any ideas?
Hello Allan,
We appreciate your efforts in trying to resolve the issue. We would request you to uninstall AVG using AVG Removal tool and then you can reinstall AVG program on your computer.
Please click on the below link to run AVG remover tool :
http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC.
Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
Once you are done with the remover tool please try installing the AVG program by clicking the following link:
http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you.
Thank you for the feedback. I have tried the suggested fix with no success. Any other suggestions?
Hello Allan,
We are sorry for the inconvenience. This issue occurs when the Microsoft redistribute files not installed properly in your computer. Please click on the link http://www.microsoft.com/en-au/download/details.aspx?id=30679 and download the 32 and 64 bit files and install it in your Pc. Once you install both the links, please restart your computer once and start the scanning.
Thank you.