Hello Diane,
I regret for the inconvenience caused. I see from your record that you have active subscription of AVG Ultimate valid till 6/27/2018. Please click on this link https://support.avg.com/support_tech_chat to get connected to our AVG Chat support. Do not initiate the chat session from Edge browser instead use any other web browser to chat with AVG technician. If you face any difficulties to get connected to the AVG Chat support, please let us know, so we can offer you a free remote assistance.
I have paid for AVG Premium. I should be able to get help via 'chat' - but it goes into an endless 'Loading' cycle and then tells me to try again.
I have the same problem as a number of other people.
I get messages saying that the virus definitions are out of date.
I try to update the definitions and get an 'unknown error' message.
The ordinary screen keeps telling me as soon as I switch on that a full scan was done 'a couple of minutes ago' and the virus updates 'a couple of seconds ago' but this is not possible. To scan the memory takes more than a split second and I'm still getting messages that the virus definitions are out of date.
Since I have paid for the 'Premium' service, I should be able to contact by phone - but I get a message saying the number is not connected.
Failing that, I should be able to fix it via chat… that's not working, either.
AVG is losing all the good will it has earned over the past years… Not good…
Hello Diane,
I regret for the inconvenience caused. I see from your record that you have active subscription of AVG Ultimate valid till 6/27/2018. Please click on this link https://support.avg.com/support_tech_chat to get connected to our AVG Chat support. Do not initiate the chat session from Edge browser instead use any other web browser to chat with AVG technician. If you face any difficulties to get connected to the AVG Chat support, please let us know, so we can offer you a free remote assistance.