Hello Paula. Sorry to hear about the inconvenience caused. As the fist step, I would recommend you to remove all unknown/unused programs and browser addons. Then, please boot your PC to safe mode and try to remove the whole "C:\Windows\Temp" folder. To boot your PC to safe mode: http://avgclick.me/rebootintosafemode
Please feel free to contact us should you need any further assistance.
Hello Paula. Sorry to hear about the inconvenience caused. As the fist step, I would recommend you to remove all unknown/unused programs and browser addons. Then, please boot your PC to safe mode and try to remove the whole "C:\Windows\Temp" folder. To boot your PC to safe mode: http://avgclick.me/rebootintosafemode
Please feel free to contact us should you need any further assistance.
I have a virus on my desk top system that is detected by AVG and seems to be quarantined to the vault but never removed. It is identified as Win32/Zperm and always shows up in a temp file.
When I check AVG virus removal tools for this virus, which degrades performance and causes my system to "freeze-up," I do not see one. Can anyone help me to get rid of this virus?
Thank you.