Viruses not being removed

Viruses & Threats
4

Hello Chinmaey,

We're sorry to hear this.
Will you be able to provide the screenshot of the threat detection window of AVG, so it will be easy for us to assist?
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

AVG has detected 2 viruses by the name of:
Win32:Adware-gen[Adw]
Win32:OpenCandy-D[PUP]
but they are not being removed.
What to do?

2

Hello Chinmaey,

We're sorry to hear this.
Will you be able to provide the screenshot of the threat detection window of AVG, so it will be easy for us to assist?
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

Chinmaey, Also have a look @ this AVG article (http://avgclick.me/getscreenshot).
AVG Guru