Viscious attack

Hello Robert.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
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My computer was taken over yesterday, and my desktop page is still black.  I didn't recognize any icons and deleted them hoping to bring the previous screen back.  It didn't work.  Do I have any recourse?

Hello Robert.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you further.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.