VPN Blocking everything even AVG support!

AVG VPN
3

Hi Pam,
Thank you for contacting AVG Community Forum. I see you are facing issues with AVG Secure VPN blocking your internet. I am sorry for the inconvenience caused. Sometimes problems with the DNS servers from your internet service provider can compromise the functionality of AVG Secure VPN. This will lead to difficulty establishing an internet connection, or you cannot browse the internet while connected to AVG Secure VPN.
To troubleshoot these issues,I would suggest you to change your internet connection settings to use DNS servers from a different provider. Please refer the below article for instructions to change DNS Settings:
Change DNS settings (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-dns&q=dns+settings&supportType=home)
I hope this resolves your issue. If still you are facing any issue, please feel free to contact us anytime. Thanks for understanding!

1

I am having to turn off the VPN to load everything! I can't log into my banks and that's the main reason I got the VPN in the first place! I have tried to contact AVG support but had to turn off the VPN even to do that, I tried to send the report but it came up with an error so I couldn't send that either! Something is very wrong here.I do not have Samsung S20 power save turned on either! Can anyone help me with any of this please?

2

Hi Pam,
Thank you for contacting AVG Community Forum. I see you are facing issues with AVG Secure VPN blocking your internet. I am sorry for the inconvenience caused. Sometimes problems with the DNS servers from your internet service provider can compromise the functionality of AVG Secure VPN. This will lead to difficulty establishing an internet connection, or you cannot browse the internet while connected to AVG Secure VPN.
To troubleshoot these issues,I would suggest you to change your internet connection settings to use DNS servers from a different provider. Please refer the below article for instructions to change DNS Settings:
Change DNS settings (https://support.avg.com/SupportArticleView?l=en&urlName=troubleshoot-avg-dns&q=dns+settings&supportType=home)
I hope this resolves your issue. If still you are facing any issue, please feel free to contact us anytime. Thanks for understanding!