Morning, as many other customers I too have had connection issues with my VPN.
More specifically I have noticed the first issue while gaming and not being able to find my usual favourite in-game servers where while having the VPN on, and being able to find them while I having it off. Turns out that this morning I could not connect to my VPN address (which I manage to fix by simply changing my position to somewhere else).
Therefore I am wondering: is this gonna fix my VPN issue or due to the global outage I heard of I am just gonna have to wait for an update from AVG regarding the matter?
Hello Luigi,
You've reached the AVG community support forum.
We apologize for the inconvenience this has caused you.
Our team is already aware of the issue and they have fixed the technical issue. You can connect to VPN again. But if the issue persists. Please follow the below instructions:
1. Open AVG Secure VPN and go to Menu and choose Settings.
2. Select "VPN Protocols".
3. Then select Mimic or OpenVPN protocols.
4. After changing the protocol to mimic, try enabling the VPN to connect with the server.
Thank you for your understanding.
Hello Luigi,
You've reached the AVG community support forum.
We apologize for the inconvenience this has caused you.
Our team is already aware of the issue and they have fixed the technical issue. You can connect to VPN again. But if the issue persists. Please follow the below instructions:
1. Open AVG Secure VPN and go to Menu and choose Settings.
2. Select "VPN Protocols".
3. Then select Mimic or OpenVPN protocols.
4. After changing the protocol to mimic, try enabling the VPN to connect with the server.
Thank you for your understanding.