Hi Stuart.
We're here to help.
How often does this happen? Do you have any conflicting VPN application installed?
If you do, please uninstall it and check.
Please connect to a different network and check if the issue persists.
Well this is frustrating! The help via email sends me a list of tasks to perform, but the instrcutions are incomplete or outright wrong. The Sysinfo tool I ambeing asked to upload doesnt have the options or functionality I am being told it has, and despite all repeated attempts, none of the files ive uploaded to the FTP server have been received. I have full screenshots of every step (and every screen that doesnt have the options described in the numerous emails ive received.
Seems like im being given the run around!
VPN has worked flawlessly since I purchased it last May. As of a few weeks ago, it now disconnects and reconnects constantly. Many locations cannot be connected to at all. What has changed?
We appreciate your efforts, Stuart.
We will help you to resolve the issue.
We have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
The problem started a few weeks back. Disconnections occur every 2 or 3 minutes and often take 3 mins or more to reconnect, or fail to reconnect completely. I've tried most of the networks in Europe and all seem to have the same issue
Hi Stuart.
We're here to help.
How often does this happen? Do you have any conflicting VPN application installed?
If you do, please uninstall it and check.
Please connect to a different network and check if the issue persists.
Well this is frustrating! The help via email sends me a list of tasks to perform, but the instrcutions are incomplete or outright wrong. The Sysinfo tool I ambeing asked to upload doesnt have the options or functionality I am being told it has, and despite all repeated attempts, none of the files ive uploaded to the FTP server have been received. I have full screenshots of every step (and every screen that doesnt have the options described in the numerous emails ive received.
Seems like im being given the run around!
No other VPN software installed, no hardware changes and reinstall doenst fix it