Please follow the thread below. Derek Ramalho
Thank you for the suggested solutions. I have tried everyone of these suggestions and I still am getting the same error message.
- I have internet without the VPN
- I have tried different locations same error message
- I have no other VPN service
- I have restarted many times, same issue.
- VPN is activated.
What is particularly upsetting is I am a teacher and have access to a particular resource in Canada and but use the VPN as if I am in Canada to access the resource.
I believe and obviously I could be wrong that perhaps I am not able to connect because my current IP address is in Egypt. What that be an issue??
Concerned,
Derek Ramalho
From: AVG Support Community <noreply@help.avg.com>
Sent: January 13, 2019 4:36 PM
To: dpram@live.com
Subject: (Avast): New reply to your question.
Priyanga (Customer Support) replied to your question at 9:36 PM on 1/13/2019.
Original question:
I had purchased the VPN on Dec. 26th. I have visited three different countries and the VPN worked perfectly. Now that I am home I cannot get the VPN to work last two days. I am getting "connection Error" and this statement follows: "Sorry, it is not possible to establish a connection".
How do I fix this issue so I can stream and correspond with confidence.
Thank you,
Reply:
Hi Derek,
We shall work together to fix the issue.
Please follow the below steps to resolve the issue:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN likely won't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check whether your subscription is activated successfully ( Open AVG Secure VPN screen, click My AVG ▸ My Subscription to verify it).
- If the issue persists, refer this article and follow the steps as mentioned.
Keep us informed here.
To see the entire conversation, click: https://support.avg.com/answers?id=9060N000000gJ1V