Hello Derek,
I have checked the case history and see that the case has been forwarded to our senior team for further assistance. They will check and get back to you via email. Your patience is much appreciated.
Please follow the thread below. Derek Ramalho
Thank you for the suggested solutions. I have tried everyone of these suggestions and I still am getting the same error message.
- I have internet without the VPN
- I have tried different locations same error message
- I have no other VPN service
- I have restarted many times, same issue.
- VPN is activated.
What is particularly upsetting is I am a teacher and have access to a particular resource in Canada and but use the VPN as if I am in Canada to access the resource.
I believe and obviously I could be wrong that perhaps I am not able to connect because my current IP address is in Egypt. What that be an issue??
Concerned,
Derek Ramalho
From: AVG Support Community <noreply@help.avg.com>
Sent: January 13, 2019 4:36 PM
To: dpram@live.com
Subject: (Avast): New reply to your question.
Priyanga (Customer Support) replied to your question at 9:36 PM on 1/13/2019.
Original question:
I had purchased the VPN on Dec. 26th. I have visited three different countries and the VPN worked perfectly. Now that I am home I cannot get the VPN to work last two days. I am getting "connection Error" and this statement follows: "Sorry, it is not possible to establish a connection".
How do I fix this issue so I can stream and correspond with confidence.
Thank you,
Reply:
Hi Derek,
We shall work together to fix the issue.
Please follow the below steps to resolve the issue:
- Disconnect AVG Secure VPN and try to browse the web. If you still cannot connect to the internet, check your network configuration.
- Select a different AVG Secure VPN location.
- Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, AVG Secure VPN likely won't work properly.
- Restart your PC and try to connect to AVG Secure VPN again.
- Check whether your subscription is activated successfully ( Open AVG Secure VPN screen, click My AVG ▸ My Subscription to verify it).
- If the issue persists, refer this article and follow the steps as mentioned.
Keep us informed here.
To see the entire conversation, click: https://support.avg.com/answers?id=9060N000000gJ1V
Hello Derek,
I have checked the case history and see that the case has been forwarded to our senior team for further assistance. They will check and get back to you via email. Your patience is much appreciated.