Hi Teresa,
We're glad to help pointing you in the right direction.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them to sort this in a timely manner, via this link.
Thank you for your understanding in advance!
I just purchased the AVG VPN for a free 2-month trial. It is loaded on my computer and now I am trying to do it on my iPhone8. I downloaded the App and tapped already purchased. Takes me to a screen that says
"For AVG Secure VPN to work, we must install a VPN profile. When asked, tap "Allow" and enter your passcode (or use Touch ID) to install."
I tapped Install Profile, it goes through a process, takes me to a screen that says "Secure Connection." It is on Off so I tap the button to turn it On… In no time at all it takes me back to the original screen as noted above "For AVG Secure VPN to work…etc. etc. There is a highlighted Allow and Don't Allow plus the Install Profile again. I can hit install profile again and it does the same thing as above bringing to the original screen. It will NOT let me hit the green Allow that is highlighted. So now what? Is it installed on my phone??? I hit the big X at the top just to exit this screen and it takes me back to the Secure Connection screen that is again OFF. I'm confused.
FYI…When I first opened the App after I downloaded it, I tapped already purchased and put in my passcode there. So it does know my passcode.
Please help!
Hi Teresa,
We're glad to help pointing you in the right direction.
We do have a specialized team who deals with mobile queries.
In this regard, we'd suggest you to raise a request to them to sort this in a timely manner, via this link.
Thank you for your understanding in advance!