Hello Kurt.
We regret the inconvenience caused.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
However, the drop in speed should be minimal. Could you click 'Change location' and connect to a different VPN server at another location?
Hello Kurt.
We regret the inconvenience caused.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
However, the drop in speed should be minimal. Could you click 'Change location' and connect to a different VPN server at another location?
Hi Avinish,
I have tried 6 other locations and am still experiencing a 400-500Mb/s drop in connection speed - any other ideas? I am directly comparing with the vpn off then on.
The VPN is currently reducing my download speeds dramatically from 5-600MB/s down to 120-130 MB/s on a fiberoptic network. Are there any settings or adjustments anywhere to be able to utilize my full access speeds? Having the same issue with upload speed as well.
Sorry to hear that, Kurt.
Would you be kind enough to answer below questions to help us determine the root cause?
- On what computer/device operating system are you experiencing this disruption?
- Is your connection to the internet wireless or wired, and is there any difference in reduced bandwidth between one or the other?
- Is this a recent disruption you are experiencing, or has this been ongoing for some time?
- Are you experiencing the same disruption on another household computer/device that is connected to AVG Secure VPN?
- Are you able to connect to a different Internet Service Provider (ISP), and does the disruption continue?
As a further troubleshoot, on the device/computer you are experiencing a disruption, to temporarily disable your Firewall. Let me know how this turns out. I look forward to your clarifying response.
Hi Avinish,
I have tried 6 other locations and am still experiencing a 400-500Mb/s drop in connection speed - any other ideas? I am directly comparing with the vpn off then on.