VPN is failing to establish a connection

Hello!
I'm really not understanding why AVG VPN is failing, I've been trying to connect in Mexico for several days, and for some reason it sends me to a U.S.A. IP, in the support section they don't answer, I don't know what to do anymore. it seems that it is not possible to establish a connection where I need. a few days ago everything was ok…
Thanks, bye.