VPN non functional

Hello Jeff,
I'm sorry to hear about this. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Secure VPN issue.
Best regards,
Alok.

I just bought a one year sub to VPN service. Updated AVG. Restarted PC. Installed VPN app. Will not turn on. 

Hello Jeff,
I'm sorry to hear about this. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix the AVG Secure VPN issue.
Best regards,
Alok.