VPN not able to obtain Virtual IP address

Thank you for sharing the screenshot, Grant.
Could you try connecting to a different VPN server (change location) and verify the connection issue?
If the issue persists, please uninstall and install AVG Secure VPN again.

Hello Grant,

This isn't the expected behaviour of AVG Secure VPN.
To look into this further, please share us the screenshot of your AVG Secure VPN User Interface, showing the virtual ip address that keeps loading.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance. Keep us updated.

I am having the same issue, please help me resolve this.

Please accept our apologies, Grant.

We appreciate your time & efforts in trying to fix this issue.
We've sent you an email with further assistance. Please check your inbox/spam folders for the email and use it to revert to us.

VPN not able to obtain Virtual IP address. It says I am connected, then drops out after ~25 seconds after failing to obtain a Virtual IP address. Please help

I am having the same issue, please help me resolve this.

Tried two other locations Australia and France and it did not work. It times out at 25 seconds, blocks the internet and then tries to reconnect. Everything goes green but itvtries to obtain the virtual IP  and dails after 25seconds.  It continues to cycle like this,  I will try and uninstall and reinstall

Thank you for sharing the screenshot, Grant.
Could you try connecting to a different VPN server (change location) and verify the connection issue?
If the issue persists, please uninstall and install AVG Secure VPN again.

Hi Milton,

The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
If you require support in your language, you can raise a request via this link : https://bit.ly/2Jss9wE
However, we're more than glad to help you through this channel.
Please write back to us in your own post to investigate further on this.
This will help us to reveal the email address affiliated with AVG. 
Thank you for your understanding in advance!

AVG VPN

it will hit 25 seconds (here 20sec), drop out and then try and reconnect. It will continually do this

Hello Grant,

This isn't the expected behaviour of AVG Secure VPN.
To look into this further, please share us the screenshot of your AVG Secure VPN User Interface, showing the virtual ip address that keeps loading.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance. Keep us updated.