Hi, I'm not very techy to say the least!!! I thought I had purchased AVG anti virus for my laptop as had come to the end of the free trial however I only seem to have VPN protection and I really wanted the anti virus as not really sure how the VPN works. Can I cancel and get the anti virus instead? No idea how to contact AVG direct
Hi Helen,
We're glad to help pointing you in the right direction. We do have a specialized team who deals with billing queries.
AVG Secure VPN is an application that allows you to connect to the internet via secure AVG VPN servers using an encrypted tunnel to protect your online activity from eavesdropping. AVG Secure VPN can be used any time you want to connect to the internet with extra security and privacy. This is especially recommended when you are connected to a public or unsecured wireless network.
Whereas, AVG Internet Security protects the computer against emerging threats & hackers. Reason being, it has an active firewall.
Since, your order has surpassed the refund policy't timeframe, we'd suggest you to initiate a chat with our billing team by using this link.
They'll be able to check the available options & help you accordingly.
Thank you for your understanding in advance!