Vpn not connecting

Hello Joshua.
We'd be glad to look into this.
Since when do you experience this issue?
Could you share a screenshot (https://bit.ly/3hmUdkG) of the error message?

hi 

I recently have been having an issue with VPN refusing to connect. its giving me an error code of MVEW93, what does that mean?

and how do I fix it?

thanks in advance
josh

Hello Joshua.
We'd be glad to look into this.
Since when do you experience this issue?
Could you share a screenshot (https://bit.ly/3hmUdkG) of the error message?
hello
thank you for your reply.

this has been happening for aprox 3 months.

redoing it today the code has changed on me however there is still an error. new code:6GYVCU
screen shot as requested

thanks 
josh

Thank you for writing back to us, Joshua.

We're sorry to hear that you had to experience this.
In this case, we'd request you to reinstall your "AVG Secure VPN for Mac" once & check if the issue persists.
We've sent you an email with further instructions. Please check your inbox/spam folders for the email and use it to revert to us.