Hello Mark. Thank you for your time to communicate your concern with AVG. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I will help you.
Specific to your concern, as my colleagues referenced, some websites and servers restrict VPN use.
Rather than disabling your VPN every time you want to access these websites, you can set up a permanent VPN bypass, so your physical IP address is used automatically.
The following AVG self help article, https://is.gd/H63b6k, provides detailed instruction (including pictures) to exclude select servers from AVG Secure VPN.
I trust this explanation and information are helpful. Good luck. Regards, Shawn
After checking through the community I found a question posed by Danny Glover on November 18, 2020 matching the same problem I am having. After upgrading my AVG Ultimate pkg and getting the VPN, Password protection and Anti Tracking added to my subscription, I can't send Emails! I spoke to my ISP and we make corrections that were outlined in this link https://support.avg.com/SupportArticleView?urlname=Troubleshoot-AVG-Secure-VPN-email, but it makes no difference. When VPN is on my ISP will not recognize my computer and not allow the connection so email be sent. I contacted my ISP again and they said that the VPN has to be turned off to send my emails!!. What good is having the VPN if I have to turn it off all the time. What can be done
Hello Mark.
We regret the inconvenience.
Some service providers detect and block VPN traffic which is their own security policy.
Could you contact your ISP again and confirm if they allow VPN traffic usually?
Hello Mark.
We regret the inconvenience.
Some service providers detect and block VPN traffic which is their own security policy.
Could you contact your ISP again and confirm if they allow VPN traffic usually?
No they don't, the service support person I spoke to yesterday (Friday November 27th) said that I should not be using VPN and that I can't have it on when sending email
Hello Mark. Thank you for your time to communicate your concern with AVG. My name is Shawn and I am writing to you on behalf of the AVG Senior Support team. I will help you.
Specific to your concern, as my colleagues referenced, some websites and servers restrict VPN use.
Rather than disabling your VPN every time you want to access these websites, you can set up a permanent VPN bypass, so your physical IP address is used automatically.
The following AVG self help article, https://is.gd/H63b6k, provides detailed instruction (including pictures) to exclude select servers from AVG Secure VPN.
I trust this explanation and information are helpful. Good luck. Regards, Shawn