Hello Herlinde,
Thank you for contacting AVG Community Support.
We see that you are facing slow internet speed when connected to AVG Secure VPN. We are really sorry to know this. We'll certainly check and help you out.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
To improve your internet speed when connected to AVG Secure VPN, try the following troubleshooting steps:
Troubleshooting slow internet connection with AVG Secure VPN
Thank you and keep us updated.
Dear Veerami
As stated in my original post, I have changed the server location many times and also reinstalled the vpn app, neither of which improved the speed.
I do not understand what I'm supposed to do with the vpn protocol screen settings. They are currently set as Automatic and Open VPN, please can you inform me of any changes to the settings that I should try.
Kind regards
Herlinde Tennant-Davies
It is not worth paying the subscription, with such poor performance as to render the app useless.
Thank you for writing us back Herlinde,
I am sorry to hear that you are facing this issue even after reinstalling the application. I have sent you the email offering additional support regarding this issue. Please check for the email and get back to us.
Thank you for your understanding.
Hello Herlinde,
Thank you for contacting AVG Community Support.
We see that you are facing slow internet speed when connected to AVG Secure VPN. We are really sorry to know this. We'll certainly check and help you out.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
To improve your internet speed when connected to AVG Secure VPN, try the following troubleshooting steps:
Troubleshooting slow internet connection with AVG Secure VPN
Thank you and keep us updated.
Dear Veerami
As stated in my original post, I have changed the server location many times and also reinstalled the vpn app, neither of which improved the speed.
I do not understand what I'm supposed to do with the vpn protocol screen settings. They are currently set as Automatic and Open VPN, please can you inform me of any changes to the settings that I should try.
Kind regards
Herlinde Tennant-Davies