I have been experiencing the problem for over a week with no contact from support.
Still says license is banned, but vpn works on my other system.
What is going on?
Hello Anton,
Thank you for contacting AVG support channel.
We apologize for the inconvieninece caused to you.
Please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you and keep us updated!
Hi John,
Thank you for contacting AVG Community Support.
We are really sorry to know that the popup states "sorry license has been banned". We'll certainly check and help you out.
Please share us a screenshot of the "sorry license has been banned" message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you in advance!
Thank you for contacting AVG Community Support.
We are really sorry to know that the popup states "sorry license has been banned". We'll certainly check and help you out.
Please share us a screenshot of the "sorry license has been banned" message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you in advance!
A few days ago ny vpn app stopped.
It pops a window saying "sorry license has been banned".
HOW CAN I GET THIS FIXED?
It pops a window saying "sorry license has been banned".
HOW CAN I GET THIS FIXED?
Hi John,
Thank you the information. We are sorry for the inconvenience. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us. Thanks and Keep us updated.
Thank you the information. We are sorry for the inconvenience. As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us. Thanks and Keep us updated.
Hi John,
Thank you for contacting AVG Community Support.
We are really sorry to know that the popup states "sorry license has been banned". We'll certainly check and help you out.
Please share us a screenshot of the "sorry license has been banned" message you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you in advance!
Here is the error popup…
Please accept our sincere apologies, John.
Upon checking, we can see that your issue has already been escalated to our highest level of support.
They'll contact you via email as soon as possible. Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!