Case number: 11769936
Still awaiting feedback. My VPN still not working and I cannot access the previous chat on your website covering this issue. It is difficult to negotiate. I have given remote access to one of your technicians but they could not fix it. I have had no further contact and my VPN still not working.
Hello Grant,
We sincerely apologize for the inconvenience caused.
I have checked your pervious case and I see that the remote agent has forwarded this issue to our senior team right away.
The team is currently working on this case.
I kindly request your patience in this matter.
They will get back to you via email with the solution as soon as possible.
Thank you.