BBC/MY5 will not let you connect when on a VPN including wonderland however ITV and channel 4 does at the moment but only with certain IP addresses which I am having trouble with right now I am concidering cancelling my AVG as I have tried everything they have suggested over the past year and nothing works.
Hello Ron,
Thank you for contacting AVG Community Support.
I am sorry to hear that you are facing issue with accessing streaming website.
I will certainly help you with this. It is known that certain streaming websites blocked VPN due to restrictions.
Some streaming services such as Netflix, Hulu and Showtime, offer geo-restricted content that makes it unavailable in certain countries. These services also block the content if they detect a VPN, a proxy, or an unblocking service as a method to bypass the geo-restrictions.
In order to overcome this issue, we suggested you to connect with 'Streaming server' like 'Gotham City' or 'Wonderland'. Streaming server is a virtual server that are optimize to provide you access to streaming websites like HBO Max.
For your information, it's something we have very little control of as it's mainly up to the service provider (Eg. Sky, BBC, Netflix) whether they allow VPN connections or not. In some regions, VPN doesn't work due to the restrictions on the concerned website.
If you are facing any issue or any specific error message appear, would you be so kind as to forward me a screenshot of it?
Please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Trying to watch MY5 TV through my laptop but get an error massage
VPN Access Blocked On My5 - CA-3001 or Unknown Error Message
Is there anyway to overcome this ?Info says ExpressVPN can be used to access MY5 do I need to change my VPN provider?
Hello Ron,
Thank you for contacting AVG Community Support.
I am sorry to hear that you are facing issue with accessing streaming website.
I will certainly help you with this. It is known that certain streaming websites blocked VPN due to restrictions.
Some streaming services such as Netflix, Hulu and Showtime, offer geo-restricted content that makes it unavailable in certain countries. These services also block the content if they detect a VPN, a proxy, or an unblocking service as a method to bypass the geo-restrictions.
In order to overcome this issue, we suggested you to connect with 'Streaming server' like 'Gotham City' or 'Wonderland'. Streaming server is a virtual server that are optimize to provide you access to streaming websites like HBO Max.
For your information, it's something we have very little control of as it's mainly up to the service provider (Eg. Sky, BBC, Netflix) whether they allow VPN connections or not. In some regions, VPN doesn't work due to the restrictions on the concerned website.
If you are facing any issue or any specific error message appear, would you be so kind as to forward me a screenshot of it?
Please help us with the screenshot of the error message you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
BBC/MY5 will not let you connect when on a VPN including wonderland however ITV and channel 4 does at the moment but only with certain IP addresses which I am having trouble with right now I am concidering cancelling my AVG as I have tried everything they have suggested over the past year and nothing works.
Thank you for writing back to us, Peter.
I appreicate the effort taken in trying the suggested troubelshooting and I regret to know you are still unabe to access the streaming website.
I can really understand your frustration. In order to find the cause of it, we request you to get connected with our additional support. We would really appreciate if you allow us a chance to check and assist you.
An email instruction has been sent which will help you get connected. If the email is not found in inbox do check spam/junk folder.
Thank you for your understanding and patience.