Hello Jenny. I am sorry to hear that. Have you installed any other conflicting antivirus programs on your PC?
what does this mean and what should I do to continue the download?
Hello Jenny. I am sorry to hear that. Have you installed any other conflicting antivirus programs on your PC?
No, nothing else installed
Hello Jenny. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities .
Thank you.
No, nothing else installed