Want to Re Access my DataSafe to get files inside

Hey so it has been 2 days and i still havent received an email about the upper support solving my problem so im just checking to see is theyve found the fix yet?

Hi Joe,

We'll help you to retrieve your data safe files. We suggest you to follow the below steps to retrieve the files from AVG data safe:

1. Please uninstall if you have installed AVG Internet Security.
2. Restart your PC.
3. install AVG Internet Security version 18.3: https://share.avg.com/steam/PSP/AVG2017/18-3-avg_internet_security_setup_offline.exe
4. Choose custom installation – check Data Safe
5. Right after the installation is complete, go to Privacy section and create new Data Safe.
6. Export the necessary data and Update the AVG Internet Security program (Open AVG Internet Security > Menu > Settings > Update > Update both Virus Definition and Program)

Note: AVG Data safe is no longer available with the latest version of AVG as we discontinued the feature.

Thanks,
Vishnu Vardan

Hi Joe,

We'll help you to retrieve your data safe files. We suggest you to follow the below steps to retrieve the files from AVG data safe:

1. Please uninstall if you have installed AVG Internet Security.
2. Restart your PC.
3. install AVG Internet Security version 18.3: https://share.avg.com/steam/PSP/AVG2017/18-3-avg_internet_security_setup_offline.exe
4. Choose custom installation – check Data Safe
5. Right after the installation is complete, go to Privacy section and create new Data Safe.
6. Export the necessary data and Update the AVG Internet Security program (Open AVG Internet Security > Menu > Settings > Update > Update both Virus Definition and Program)

Note: AVG Data safe is no longer available with the latest version of AVG as we discontinued the feature.

Thanks,
Vishnu Vardan

Thanks for the reply! I cannot access my old safe as the antivirus doesnt seem to recongize its there. Making a new safe is just fine but trying to reaccess my old one is still not possible. ive tried setting the open options to the "DataSafeManager" but no success. Is there another solution? Is there a way for the software to realize its there and let me access it?

I recently tried using a different anti-virus that my friend bought me and forgot about my old files in my Data safe. I am resetting his laptop to sell it because i've purchased a new one but I want to get my old files out of my Data Safe and not lose them. I understand that AVG has discontinued the Data Safe but is there a way to reenable it so i can reaccess my files?

Joe, in this case, we request you to get our additional support help for which an email instruction has been sent.
If the email is not found in inbox do check in spam and junk folders.
Thanks.

Hi again, Joe. 

We see that the case has been escalated to our tier 3 technicians for further analysis. It is still under progress. We will get back to you once we receive a response from them. Your patience is much appreciated.

Thanks for the reply! I cannot access my old safe as the antivirus doesnt seem to recongize its there. Making a new safe is just fine but trying to reaccess my old one is still not possible. ive tried setting the open options to the "DataSafeManager" but no success. Is there another solution? Is there a way for the software to realize its there and let me access it?