Hello Adam,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviewing, we see that you have AVG Protection multidevice (1 year subscription) as active AVG product which will expire on 1/10/2017.
Have you logged in on your AVG Zen using your AVG My account username and password?
Please be informed that AVG Protection comes under AVG zen product, The license number for the AVG zen product is not physically visible for us. You have to use your My account username and password to logon in to your AVG Protection.
Please feel free to get back to us for further assistance.
Thank you.
I have AVG Pro. I am seeing a warning that states I have an invalid license and I am not protected. When I log onto my account, it states that there is no license for AVG Pro. Why do I not have protection? My subscription is still good for another 7 months.
Hello Adam,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviewing, we see that you have AVG Protection multidevice (1 year subscription) as active AVG product which will expire on 1/10/2017.
Have you logged in on your AVG Zen using your AVG My account username and password?
Please be informed that AVG Protection comes under AVG zen product, The license number for the AVG zen product is not physically visible for us. You have to use your My account username and password to logon in to your AVG Protection.
Please feel free to get back to us for further assistance.
Thank you.