We are unable to connect to your device X

AVG Protection
5

Hello Nick,

I understand the inconvenience.
Can you share the (screenshot) of message that says when you try to locate the device?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

AVG Protection Pro on a Android Sony Xperia…When I'm logged onto my laptops AVG account it shows my MOB's details…BUT the  <Locate> icon has <OFF> over it. When I select the <Locate> icon it returns the message on a blue background bar < We are unable to connect to your device X>.Although It's showing the data and location from 40 mins ago!
None of the Anti-theft commands seem to work either? What have I not switched on?

2

Hello Nick,

I understand the inconvenience.
Can you share the (screenshot) of message that says when you try to locate the device?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

Thank you for the screenshot.

Please let me know the version of AVG installed on your android device.

Login to your AVG MyAccount from this link http://my.avg.com and check if the Anti-Theft features work.

If you have older version installed, please login to your AntiTheft porttal using this link http://avgmobilation.com

3

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