We are unable to connect to your device

Android products
6

I have the same problem, and cannot get any help from this rubbish support link. The Tele Tech team appearantly cant help and i have been waiting to talk to the online chat support for hours!

I'm paying for this service on two android phone devices, and am %100 not impressed.

How do i get what im paying for, or get a refund?

2

Lukas,

Sorry for the trouble, we appreciate your efforts. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical issues with AVG Windows products and Android support is provided through email only.

Please click on the following link http://avgclick.me/AVGtechnical , select as Android in OS field, fill out your details and click email option. AVG mobile team will reply back to you via email. Thank you.

5

Lukas,

Sorry for the trouble, we appreciate your efforts. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical issues with AVG Windows products and Android support is provided through email only.

Please click on the following link http://avgclick.me/AVGtechnical , select as Android in OS field, fill out your details and click email option. AVG mobile team will reply back to you via email. Thank you.

1

I tried to lock my phone to see if it works, but when I go to my.avg.com and send the lock-command I recieve the message "We are unable to connect to your device".
Anti-theft is activatet and my pc and my phone have internet-connection.

Does someone have an idea how to solve the problem?
Best regards Lukas

3

Hello Daniel,

I understand how this must be upsetting.
Please be informed that, AVG mobile support is provided only through email.
I request you to follow below mentioned steps to submit your issue:
Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in the details and click on the option "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.

4

I have the same problem, and cannot get any help from this rubbish support link. The Tele Tech team appearantly cant help and i have been waiting to talk to the online chat support for hours!

I'm paying for this service on two android phone devices, and am %100 not impressed.

How do i get what im paying for, or get a refund?