Ruxandra, if you come across an application or file that you believe is infected but it is not detected by AVG, you can submit it to us for analysis:
Visit the page http://samplesubmit.avg.com.
In Choose an appropriate request type select Malware for analysis.
Fill in Details about the problem.
Click Choose file, browse to the suspicious file, and then click Open.
Fill in Your e-mail address, type the Verification code, and then click Submit query.
We will analyze the file and the AVG database will be updated if necessary.
Hello Graham,
That's unfortunate, let's have a look at it together. We have sent you an email with the link to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.
Hello,
I am encountering the same issue as the previous user. wcupdater.exe was not identified by AVG. Could you please help me fix this issue?
Thank you!
I keep getting notifications that the Web Companion Updater wants to access the net. I have looked this up and wcupdater.exe is a Trojan with potential malicious tendencies. Why is AVG not picking this up and protecting me from this?
Hello Graham,
That's unfortunate, let's have a look at it together. We have sent you an email with the link to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.
Hello,
I am encountering the same issue as the previous user. wcupdater.exe was not identified by AVG. Could you please help me fix this issue?
Thank you!