Hello Sheikh,
We apologize for the inconvenience.
We will certainly check and help you with this issue.
May I know the version of AVG program being installed on your computer please?
To know the version, please open AVG AntiVirus – Menu – About.
Are you using a free version of AVG or paid version?
If possible, please share us the screenshot of web shield blocking your internet connection in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3KMpjBi
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you.
As stated in the title, for the past month, web shield is blocking me from accessing the internet. While this happens, it's not always. Say I turn PC on and open browser, browse the web, all things are fine and all of a sudden if I refresh a page, it won't refresh anymore.
I sometimes can't access everyday websites likes Facebook, G-Mail, Google dot com. So, in order to fix this, I have to open AVG antivirus and then turn off the Web Shield, then reload the web pages, then it is fine for another few hours. This is annoying as well. I know I am just a single user, but it can't be a problem ONLY for me. I'll maybe give it 1 more week, after that, going to install something else.
Thank you for replying back to us, Sheikh.
We do understand your concern.
We would request you to uninstall and reinstall AVG Antivirus free program on your PC and then check for the issue.
Thank you and keep us informed about the status.
Hello Sheikh,
We apologize for the inconvenience.
We will certainly check and help you with this issue.
May I know the version of AVG program being installed on your computer please?
To know the version, please open AVG AntiVirus – Menu – About.
Are you using a free version of AVG or paid version?
If possible, please share us the screenshot of web shield blocking your internet connection in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3KMpjBi
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you.
We regret the inconvenience this has caused you, Sheikh.
This isn't the experience we wanted you to have had.
If you let us have another chance, our remote support team can further investigate this issue. We've sent you an email with detailed instructions to contact our remote support team.
If our remote support team are unable to resolve the issue, they'll collect the necessary data & escalate your case to our higher level of support.
Thank you for understanding in advance!
Hi Sreenu. I thank you because of taking your time to reply to me.
Yes, definitely, I will uninstal the AVG, but I won't reinstal it. I'll switch to a different vendor.
Kaspersky maybe. They have a free version too. But yes, if this problem is ever fixed, please do reply here. Till then, thanks.