Web Shield blocks content from CloudFlare protected websites

AVG Protection
5

Hello John, 
Thank you for contacting AVG Community Support.
We are sorry to know that Web Shield blocks some websites protected by CloudFlare. We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you are using the latest version of AVG AntiVirus?
Are you using any VPN application in your device?
Did you have any other AVG applications installed in your device?
May I know your device OS name and version?
Does a specific error message appear when you encounter this issue?
If so, please help us with the screenshot of the error message or notification you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
If needed, please find a quick guide on how to take a screenshot here (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenmshot&supportType=home). 
Thank you and keep us updated.

1

Hello,

I have the free addition of AVG.

Since an AVG update in October my "Web Shield" blocks content from assorted websites. As far as I can tell it's the websites which use CloudFlare. For example, using FaceBook causes the website to respond as if there’s no internet connection. Switching off Web Shield causes Facebook to work again.

Any help is much appreciated.

John

3

Hello Abdul,

Thank-you for coming back to me!

Hopefully I've answered your questions:
AVG Version: Screenshot attached
VPN: No
Other AVG  applications: none
OS Name: Screenshot attached
Error message: Page fails to load (a couple of examples attached)

2

Hello John, 
Thank you for contacting AVG Community Support.
We are sorry to know that Web Shield blocks some websites protected by CloudFlare. We'll certainly check and help you out.
Could you please provide me with more details about the situation, and I will do my best to help you resolve it efficiently.
May I know if you are using the latest version of AVG AntiVirus?
Are you using any VPN application in your device?
Did you have any other AVG applications installed in your device?
May I know your device OS name and version?
Does a specific error message appear when you encounter this issue?
If so, please help us with the screenshot of the error message or notification you got. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
If needed, please find a quick guide on how to take a screenshot here (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenmshot&supportType=home). 
Thank you and keep us updated.

4

Thankyou for writing back to us, John.
I’m glad to hear that a re-install did the trick! I’m happy that the issue is now sorted out and that you’re all set.
If there’s anything else you need or any questions come up, please don’t hesitate to reach out. We’re here to help!