Web Shield/E mail Shield Blocking Problem

AVG Performance
1

Have recently found that e mails are not coming through from my provider to Thunderbird, which I use to view/action mails.
I have found that if I disable in AVG Free the "Web Shield" & "E mail Shield" the messages then get delivered.
So have you made any changes in the areas I have stated?
Or what do I do to clear the problem?

6

Hi John,

We are sorry to hear this.

We will help you to resolve the issue.

Could you mention the version of the AVG program?

Are you able send email without any issues?

Keep us posted.

4

We appreciate your efforts

Let us know, the status of the issue.

2

OK, done it, will let you know results.

5

The AVG program is Version:- 20.9.3152, Build 20.9.5758.617.
Virus data base:- 201209-0

Yes I am able to send e mails

3

Thank you for the information.

In this case, we'd request to uninstall AVG using clear tool and install it again  https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home

Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-AntiVirus-Free

Let us know, if you need further help.