I have the same issue here… AVG Web Tuneup shows up as installed on Zen interface.
In particular it says: "Plugin is enabled in your default web browser: Mozilla Firefox".
When I click "open in browser" though nothing happens. When I "manually" open Firefox there is no sign of AVG Web Tune Up whatsoever…
Hello Tim,
We would like to inform that AVG Web Tune Up issue has been fixed and you should be able to install in the browsers Chrome, Firefox and IE. We suggest our customers to remove the existing AVG program and reinstall a new version. You can remove AVG traces using AVG Remover Tool ( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall any remaining AVG applications and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Once the installation is over, click on 'web tune up' component on AVG ZEN to start the installation. Thank you.
I have the same issue (problem) with Jonathon: I can't get AVG Web Tune-Up to install on Firefox. It says it is, but it doesn't show up in my add-ons. Firefox doesn't even acknowledge that it is installed.
Thank you for the detailed information.
Yes, this is the known issue and it is a bug with our Zen interface and also Firefox certification issue for AVG web tuneup plugin.
Our developers are working on this and soon will fix this on next update.
If you wish to use AVG web tuneup please change your default browser to Google Chrome and then try installing it.
If not please ignore the message that is displayed on Zen interface for AVG web tuneup.
how i can instal AVG Web TuneUp for mozzila?
Has AVG been able to fix this yet? It's giving me the same problem!
That's right. It says to restart the browswer and allow AVG Web Tuneup to install the plugin.
Suddenly, Web Tuneup appears as an extension for me in Firefox, however, not as a plugin. I am still receiving the message that Web Tuneup is not installed, and the same message appears for all of my devices through the Zen interface.
I'd just as soon forget about Web Tuneup, but I hate having unresolved issues and messages showing up all the time.
Already have AVG Web TuneUp installed and firefox isn't recognising it and I can't seem to find it. I know it's installed because I tried to reinstall and it said it's already installed. So I have the same problem as the others as well.
It still won't acknowledge Web Tune-Up. I have tried uninstalling and re-installing the program, but it still won't work.
I pity you for thinking that AVG Web Tune-Up will help your browsing experience.
Hello Jonathon. I apologize for the inconvenience caused. I request you to refer this link to install AVG web Tune up : http://avgread.me/1G9RXly .If this article is not working please do contact us again.Thank you
Hello Aris,
1. Please click on the link : http://www.avg.com/us-en/thank-you-web-tuneup?build=wth to download the WebTuneUp program on your computer.
2. Double click on the file to run it.
3. Follow the installation procedure to install the program.
4. Once done the extension will be added on the Firefox browser.
Thank you.
I can't get AVG Web Tune-Up to install on Firefox. It says it is, but it doesn't show up in my add-ons. Firefox doesn't even acknowledge that it is installed.
Has AVG been able to fix this yet? It's giving me the same problem!
That's right. It says to restart the browswer and allow AVG Web Tuneup to install the plugin.
Suddenly, Web Tuneup appears as an extension for me in Firefox, however, not as a plugin. I am still receiving the message that Web Tuneup is not installed, and the same message appears for all of my devices through the Zen interface.
I'd just as soon forget about Web Tuneup, but I hate having unresolved issues and messages showing up all the time.
Hello Connie,
We certainly understand your concern.
The web tuneup got installed on the browser but the Zen interface asks you to activate it, am I right?
Hello P.Dam Troodam,
I certainly understand that you are facing the same issue as Jonathon. In this case, I have sent you an email with further instructions to be followed to get our additional support help. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
how i can instal AVG Web TuneUp for mozzila?
It still won't acknowledge Web Tune-Up. I have tried uninstalling and re-installing the program, but it still won't work.
Hello Vincenzo,
We apologize for the inconvenience, we have sent an email steps to get connected to our Technical support team to resolve the issue at the earliest.
Thank you.