Well this is embarrassing we've run into a problem and need to restart your antivirus

General discussion
5

Hi Rodrigo,

Thank you for writing back to us in an individual post as requested.
Please let us know the operating system that is installed on your computer, whether you've used AVG Clear tool to perform a clean installation.
Also, let us know if you're using a free or paid version of AVG. Reason being, we're unable to locate AVG account under the email address that you've used to reach us.

1

Well, like I post on the other person's post, I'm having troubles with the error "well this is embarrassing we've run into a problem and need to restart your antivirus". I have already tried to uninstall with the AVG remover and installing again and did enable the services. Any other sugestion please?

3

Im using Win10 Pro. I used the AVG remover and I'm on a free version of AVG.

4

Hi Rodrigo,

Thank you for writing back to us in an individual post as requested.
Please let us know the operating system that is installed on your computer, whether you've used AVG Clear tool to perform a clean installation.
Also, let us know if you're using a free or paid version of AVG. Reason being, we're unable to locate AVG account under the email address that you've used to reach us.

2

Hi Rodrigo, 
Thank you for the info. 
Let us run AVG clear tool as mentioned in this article (https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home) and follow the steps as mentioned under 'Uninstall your AVG Software > Remove recent versions of AVG Antivirus using the AVG Clear tool'. 
After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually. 
1. Type “Temp” and press enter, remove all the files. 
2. “%temp%” and remove all the files. 
3. %appdata% - Remove all the AVG folders. 
4. %programdata% - Open the AVG folder and remove the old files. 
5. Type C: and press enter, delete AVG remover folder. 
Please go to c: drive-> program files and delete the AVG files. 
Once the traces are removed, proceed with the fresh installation of the program by referring this article (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free). 
Keep us updated here.