What happened to Besecure Cloudcare

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9

Hi George,
There shouldn't be any active subscriptions of Bsecure anymore, but if you have it please provide us with some kind of proof of purchase.
BTW update to AVG Family Safety is described here (http://support.avg.com/SupportArticleView?q=bsecure&urlname=How-to-update-Bsecure-Family-Safety-to-AVG-Family-Safety&retURL=search).
Thanks

8

George, I seem to be having the same problem now. Did they get your problem solved for you?

7

Hi Rita,
You are still using Bsecure?
Thanks

1

I was unaware that AVG had bought out Besecure Cloudcare, apparenty in 2011 or 2012. I have been a subscriber of BeSafe-BeSecure-Cloudcare for a very long time. Every year in either November or December they would renew my subscription on my credit card. I am assuming they did last year. I did not check and it has been working until today. I got home to see some p**n on one of my computers. Upon checking the other one, I found I was not protected. I could not get into the Cloudcare program on my computer.  I have tried calling the number I had for Besecure and it told me to go to a non-existant web site. I have tried calling AVG and no one has a clue what I am talking about. I had tried the Update Besecure Family Safety to AVG Family Safety and it says I do not have a AVG account. I should have 3 months left on my present subscription. AVG HAS BEEN NO HELP AT ALL.

3

Hi George,
There shouldn't be any active subscriptions of Bsecure anymore, but if you have it please provide us with some kind of proof of purchase.
BTW update to AVG Family Safety is described here (http://support.avg.com/SupportArticleView?q=bsecure&urlname=How-to-update-Bsecure-Family-Safety-to-AVG-Family-Safety&retURL=search).
Thanks

5

George, I seem to be having the same problem now. Did they get your problem solved for you?

6

Hi Rita,
You are still using Bsecure?
Thanks

4

George, Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear in mind that it's now the weekend i.e. Workdays [Mon-Fri] 9:00am - 5:00pm CET.
AVG Guru

2

Hi Rita,
What is current status, were you able to solve it or do you still need our assistance?
Thanks