What happens when I click on the AVG Icon to open the software

Hello Grahame,
We are sorry for the inconvenience caused.
Could you please send the screenshot of the messages you are getting when you try to open AVG icon so that we can assist further?
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

Hello Grahame,
We are sorry for the inconvenience caused.
Could you please send the screenshot of the messages you are getting when you try to open AVG icon so that we can assist further?
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
When I try to open AVG I get an advert from AVG and can't get to options. How do I fix this
The ad says "You're now covered". 
I don't want to be covered, I want to get to Options.

 
Grahame, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru