When using AVG to rescan my computer about a week after I purchased it, I got this message when I tr

Hi Christopher,

We will certainly look into this and help you.
This message might appear when you install AVG TuneUp new version, when the older version files are still in the computer.
Please check your control panel for AVG TuneUp version number and provide us the same to assist further.
Follow the below steps to check the version number.
Open Control Panel --> click Programs and Features/Programs --> locate the version number mentioned next to AVG TuneUp.
"To install AVG PC Tuneup, you must first uninstall your paid copy of maintenance product. But please note that by uninstalling your paid product, you'll lose all of your paid features"

Why would I want to d o this. I just paid $49.99 for a one year usage

Hi Christopher,

We will certainly look into this and help you.
This message might appear when you install AVG TuneUp new version, when the older version files are still in the computer.
Please check your control panel for AVG TuneUp version number and provide us the same to assist further.
Follow the below steps to check the version number.
Open Control Panel –> click Programs and Features/Programs –> locate the version number mentioned next to AVG TuneUp.