Where is my avg subscription

Hello Graham,
We've replied to your original post and sent you an email.
Please check for the email and revert to us.
Thank you.

In January to March I ahve had a serious Ilness and have not used my computer. But when I came to us it I was shocked and made ill again
When I started to look for my medication medican and photos I was shocked to find them along with all my OFFICE,HOME AND STUDENT HAD BEEN STOLEN. I could not believe that AVG did not stop windows from doing this. I am still under subscription until SEPTEMBER 2022 BUT EVEN NOW, I cannot get through to  AVG. Why did the not prevent them from taking away my life time work and unfortunatly, my Back Up is missing. 
I have tried to contact AVG to find out what has happened and why the will not answer any question I have tried asking. 
I have had to take out another company to take over looking after my Computer after years of using AVG. why did this have to happen.  
Graham Copeland Kinmel Bay

Hello Graham,
We've replied to your original post and sent you an email.
Please check for the email and revert to us.
Thank you.