Whether I need to download a new version

Hello Diane,

You have to remove the old version and then install AVG 2017. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to install AVG Internet Security by running AVG Remover and AVG Clear tool.

If you face any difficulties, please contact us to assist further.

Regards,
Bhuvana, AVG Customer Care.

I have just renewed AVG Internet Security - I have at present Version No 16.151.8013 Framework Version 1.223.3.14299 Set Up Version 1.224.3.14229 (hope this means something to somebody) Do I need to download a new version or will it now just update the one I have
Thank you
Diane

Hello Diane,

You have to remove the old version and then install AVG 2017. I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to install AVG Internet Security by running AVG Remover and AVG Clear tool.

If you face any difficulties, please contact us to assist further.

Regards,
Bhuvana, AVG Customer Care.