White screen of death

Hello Ron,

I am sorry to hear that. It would be helpful if you could provide the screenshot of the white box to check and assist further.

I have been using AVG Free for many years and have been satisfied with it, but recently Google Chrome has been giving me nothing but "aw shucks" error messages and when I reboot I get a big white box that takes up most of my screen. Today I discovered that the white box is actually the AVG screen.  I uninstalled the free version and purchased the Ultamate Version.  When I rebooted I still have the big white box.  What is going on?

Hello Ron,

I am sorry to hear that. It would be helpful if you could provide the screenshot of the white box to check and assist further.