Hi Marie,
We're glad to look into this & help you.
Please let us know whether you're experiencing the issue with accessing the website.
If so, then let us know if this happens irrespective of browsers.
Meanwhile, if you suspect that AVG is causing the issue, you can temporarily disable AVG protection & check.
I worked on Ancestry on Sunday and yesterday I cannot log in at all. Could it be something with the virus protection?
Hi Marie,
We're glad to look into this & help you.
Please let us know whether you're experiencing the issue with accessing the website.
If so, then let us know if this happens irrespective of browsers.
Meanwhile, if you suspect that AVG is causing the issue, you can temporarily disable AVG protection & check.