Why can't I log into my avg account after verifying my email address per the instructions

That was January 5th.  It is now January 10th and I don not see any reply, resolution, ideas. anything.  Not very good support for a product that costs almost $50 US just to use

Kelly, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru

Even though my account has been verified I still cannot log into my account.  I am also unable to use the forgot password function. I recieve this error: "There is a problem with your request. The information you submitted has already been used." What are the steps to have avg unlock this account or correct the issue.

Kelly, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru

That was January 5th.  It is now January 10th and I don not see any reply, resolution, ideas. anything.  Not very good support for a product that costs almost $50 US just to use