Why did I get a virus and Trojen when I have AVG

I have had AVG for several years now…  Recently My computer got a bad virus and trojens to literally shut my puter down…It cost hundreds to pay someone to get it up and running again .  And the hassle to go thru with all my favs. and passwords and the configureation that they all were in …   Is this realy worth it.???

Hi James,

We apologize for the inconvenience caused. Could you please tell us if you have run a Full Scan of your computer, also has the threat been removed from your computer? We request you to run a full scan of your computer once and check.

Thank you!