Why did I pay, for something, I already thought, I Was unsubscripeted off!?

AVG Subscription
3

Hello Nelisa, 
You've reached the AVG community support forum.
We understand that you are unaware of renewal and want to get a refund for AVG subscription. We are sorry to know that you are unable to reach AVG support. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

I have paid an automatic, bill via my credit card account for an AVG product, but I thought, I've already been unsubscripeted, last year!!
Who do I contact to try and get a refund and an explanation as to how I have been billed for this year? 
I can't find any avg support help… 

2

Hello Nelisa, 
You've reached the AVG community support forum.
We understand that you are unaware of renewal and want to get a refund for AVG subscription. We are sorry to know that you are unable to reach AVG support. We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.