WHY do I have no PRO protection and it wont accept my licence number which it says is invalid

AVG Performance
4

Hello Robert,
We are sorry to know this.
Please do not share your code on a public forum.
To assist further, we have sent you an email and requested few details.
Please revert to our email for further assistance.
Thank you.

1

I am so frustrated as having renewed my licence with a £49.99 payment on 26th FEB I am still being told I have no PRO protection and IT will not activate my licence number you e mailed me (code removed)
  WHY . IF this is not resolved \i want a full refund please.

3

Hello Robert,
We are sorry to know this.
Please do not share your code on a public forum.
To assist further, we have sent you an email and requested few details.
Please revert to our email for further assistance.
Thank you.

2

Hello Wade, 

We are sorry for the inconvenience caused. We will help you to activate the paid subscription for you. Please write back to us from your own induvidual post, so we will check the account and help you with it.