Hello Floyd,
Thank you for contacting AVG Community Support.
We are sorry to know that AVG still showing free subscription even after subscribe.
Please accept my sincere apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
My credit card shows a payment of $109.09 on 2/4/24, but my computer still says that I am using AVG Free. What do I have to do to get my upgrade?
Hello Floyd,
Thank you for contacting AVG Community Support.
We are sorry to know that AVG still showing free subscription even after subscribe.
Please accept my sincere apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
It seems there might be an issue with the activation of your AVG subscription after your payment. Here are a few steps you can take to resolve this:
Check Your AVG Account: Log in to your AVG account and check if your new subscription is listed there.
Activation Code: If you received an activation code after your purchase, make sure to enter it into the AVG application to activate your paid subscription.
Reinstall AVG: Sometimes, reinstalling the software can help recognize your new subscription status.
Contact AVG Support: If the above steps don’t work, it’s best to contact AVG Customer Support directly. They can assist with account-related issues and ensure your subscription is activated.