Hello Pat,
We apologize for the inconvenience caused. I have verified your records and I can confirm that your product 'AVG Internet Security' is still active. Please reactivate your AVG program by following the instructions in http://avgclick.me/ActivateNewLN . I have also resent the license number to your registered email address. Please note that license numbers or product key are case sensitive. Please enter all the characters as it is mentioned in the email. All the characters are to be entered in Uppercase along with the hyphen symbol (-). Please follow these instructions and let us know the status. Thank you.
Hello Pat,
We apologize for the inconvenience caused. I have verified your records and I can confirm that your product 'AVG Internet Security' is still active. Please reactivate your AVG program by following the instructions in http://avgclick.me/ActivateNewLN . I have also resent the license number to your registered email address. Please note that license numbers or product key are case sensitive. Please enter all the characters as it is mentioned in the email. All the characters are to be entered in Uppercase along with the hyphen symbol (-). Please follow these instructions and let us know the status. Thank you.
The licence has got over 6 months to run and I have been downgraded to free protection. Why?
Thanks Rajarajan. I notice that AVG performance pro has also been downgraded too, could you look into this too as I bought a subscription for both.
Hello Pat,
I understand that you have installed AVG ZEN which allows you to install only the multi-device programs 'AVG Protection' and 'AVG Performance'. To resolve the issue, I suggest you to remove all AVG programs using "AVG Remover Tool ( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After running AVG Remover, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then I request you to install your programs 'AVG Internet Security'(http://avgclick.me/InstallAV
) and AVG PC Tune Up(http://avgclick.me/installAVGPCTuneUp
). I have also resent the license numbers to your registered email address. Please follow these instructions and let us know the status. Thank you.
Thanks Rajarajan. I notice that AVG performance pro has also been downgraded too, could you look into this too as I bought a subscription for both.