Why have I been billed an anauthorised payment of £99.99 for avg techno 35

AVG Subscription
3

Hello Janet,
We acknowledge your refund request.
The charge of £99.99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
If you don't see the e-mail in your inbox, do check your spam/junk folders as well. Thank you.

1

I have not authorised payment of £99.99 please may I have a refuhd

2

Hello Janet,
We acknowledge your refund request.
The charge of £99.99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account.
If you don't see the e-mail in your inbox, do check your spam/junk folders as well. Thank you.