Hello Mism,
We apologize for the inconvenience caused.
It is recommended to install the latest version of AVG to get rid of any scan and update issues.
I request you to uninstall the older version of AVG antivirus and install the latest 2016 version.
Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
You can start a fresh installation of AVG antivirus 2016 version through the below link.
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Please feel free to contact us for any further assistance.
Thank you.
Hello Avg, I was wondering why does my avg antivirus 2015 it's would just scan til 70% then all of the suddenly it's just shut down its self i had try scanning it twice same thing happened so please help me out i don't know if i need to update the software or not it's looked like I don't really need to
Hello Mism,
We apologize for the inconvenience caused.
It is recommended to install the latest version of AVG to get rid of any scan and update issues.
I request you to uninstall the older version of AVG antivirus and install the latest 2016 version.
Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
You can start a fresh installation of AVG antivirus 2016 version through the below link.
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security
Please feel free to contact us for any further assistance.
Thank you.