Hello Nanang,
We will help you with the refund request.
You have been charged IDR299,000.00 for the AVG TuneUp - Unlimited Devices (1 Year) subscription on 20th July 2019.
Since auto renewal service was enabled for its 60 day trial, this charge was debited automatically.
An email notification was sent prior to let you know about this process and the charge that is going to be taken.
As per your request, we have initiated the refund for this charge and an email has been sent explaining its status.
You also have auto renewal service enabled for your AVG Internet Security - Multi-device (60 day) trial order. Do you wish to cancel it?
I am too poor, According to my recent creditcard statement I made a payment to DRI AVG Technilogics. I am not aware of having made this payment .on 20 July 2019, My question is how can I cancel this payment and refund?!
yes, with great regret, I agreed to cancel this transaction
Hello Nanang,
We will help you with the refund request.
You have been charged IDR299,000.00 for the AVG TuneUp - Unlimited Devices (1 Year) subscription on 20th July 2019.
Since auto renewal service was enabled for its 60 day trial, this charge was debited automatically.
An email notification was sent prior to let you know about this process and the charge that is going to be taken.
As per your request, we have initiated the refund for this charge and an email has been sent explaining its status.
You also have auto renewal service enabled for your AVG Internet Security - Multi-device (60 day) trial order. Do you wish to cancel it?
Nanang, as informed in my first email, we have initiated the refund for IDR299,000.00 charge and you should get it credited within 7 business days.
Thank you.