Why No Answer To Question "Why Two AVGUI.EXE In Task Mgr

AVG Protection
8

Hello Michael,

We are able to locate your original post: https://support.avg.com/answers?id=9060N0000005QYW .
It is still being investigated by our senior team and it would take time for them to provide a reply.
We expect your extended patience and understanding on this matter.
Thank you.

9

Thank you for your reply, it is pleasing to know that it is being investigated. I will continue to keep AVG on some of my machines awaiting a response.

1

A few days ago I raised a point regarding two AVGUI.EXE appearing in task manager after the recent update  and was assurred before the weekend that my question would be answered at a higher level because you could not answer it.

I have had no messages from your higher department , you are ignoring what I consider an important matter. Please see my original post in the "AVG Protection" section of this forum.

I am beginning to think AVG/AVAST don't care about their customers. That is putting it politely.
Please give me a detailed answer !

3

Michael, we have assigned high priority to this and assure you will be reached at the earliest possible.
Please accept our sincere apologies for the delay.

4

Michael, unfortunately, we are not sure about the turnaround time.

6

Can you at least ask them for an update so that I am aware of the current situation before the weekend 
On one of my machines I thought I would try your other product (Avast). I removed AVG completely and  I now have two Avastui.exe in task manager !
I still have several with AVG and am anxious for some kind of response from your people

7

Hello Michael,

We are able to locate your original post: https://support.avg.com/answers?id=9060N0000005QYW .
It is still being investigated by our senior team and it would take time for them to provide a reply.
We expect your extended patience and understanding on this matter.
Thank you.

5

Balasubramanian  your reply stated it would take time for your higher level to reply, can you give some indication of the time period involved ?

2

Thank you for your reply, it is pleasing to know that it is being investigated. I will continue to keep AVG on some of my machines awaiting a response.